Chart Your Risk

Reduce your unknowns and gain control

When it comes to the shipping industry, is your supply chain exposing you to risk? We want to empower you with the knowledge to take control of your risk, understand your rights in order to maximise profits and gain a competitive edge and grow market share.

Let Cusack & Co introduce you to your supply chain risk via the below services. Reduce your unknowns and gain ultimate control.

Risk Inspection

Does your business only use Ocean Carrier’s standard Bill of Lading T&Cs?

We will:

  1. Review the top 3 carrier’s you use to highlight issues with standard T&Cs
    Highlighting common (but unknown) issues and pitfalls for cargo owners / freight forwarders
  2. Review 10 of your top customer B/L shipments to highlight risk issues
    Review includes assessment of:
    -Cargo descriptions (including reefer set points issues)
    -Party identification
    -Types of B/Ls

What you get:
A report on the current risk exposure for the business. This will explain how your business is positioned for a COVID-19 and/or APL England style business interruption.

How to use the report:
Use it for internal use in reviewing current processes and procedures.

Moving forward:
It will also include 3 easy to implement recommendations based on the review of sample recent B/Ls.

Cost: $3,000 + GST

What you need to provide:

  1. List of top three ocean carriers you use
  2. 10 x recent ocean B/Ls


Repair Internal Processes

Want to do some internal business reflection?

Sick of simple mindless but costly errors occurring in your business?

There are numerous repair items that can be undertaken by the business internally to stop the money leak.

What you get:
We will look at your processes surrounding your booking and documentation procedures:

  1. Cargo descriptions
  2. Temperature settings for reefers
  3. Incorporation of your standard T&Cs (if you are a freight forwarder)
  4. Internal processes for mitigating contractual issues
  5. Abandoned cargo
  6. Lost B/L
  7. Dealing with claims

You can request a diagnostic report to identify any gaps or errors (or simply lack of) processes and procedures.

This will involve providing all your current processes and procedure documentation for our review to provide a comprehensive report of gap analysis for your rectification.

Gap + Consequence report
Diagnostic repair report (SME):
$2,500 + GST
Diagnostic repair report (Large):
$4,500 +GST

Categorisation is based on volume and number of processes and procedures submitted for diagnostic repair.

Additionally, you can also request specific repair items to be undertaken for an additional cost based on the report.

Specific repair items priced on request.


Risk Inspection

Does your business have a negotiated contract with an ocean carrier?

We will review the contract and associated ocean carrier B/L.

The report will include:

  1. Contractual “show stoppers” which you may not be aware of (and was potentially unintended by both parties in drafting)
  2. Explain how the contract interacts with the ocean carrier’s standard bill of lading terms and conditions
  3. Highlight top 3 operational impacts when an incident occurs and the contractual recovery options
  4. Highlight the top 3 financial impacts or exposures (e.g. liquidated damages, cargo claims, D&D etc.)
  5. What disaster recovery options are available contractually in a COVID-19 and/or APL England scenario

The report produced will breakdown the contract in an easy to understand way to properly demonstrate how the contract works for your business. This takes the contract from abstract and hidden in your desk drawer to showing you how to utilise this contract as a sword against the ocean carrier, not merely a shield of protection.

Leverage your contractual rights to reduce the reliance on the “commercial” relationship to achieve what your business needs with a rapid response time.

Cost:$8,000 + GST

What you need to provide:
The current contract between you and the ocean carrier.



Revisit and maintain your processes, procedures and staff training to minimise ongoing risk and error

Yearly audit:

  1. Processes – Are they being followed or circumvented by staff
  2. Procedures
    – Are existing procedures working for staff (specifically new staff) and do they assist staff to perform efficiently in their role or do they need adjusting / amending
    – Are there any other procedures that could be created to assist staff to perform efficiently and reduce the burden on managerial intervention / assistance
  3. Staff training
    – Are new staff being given sufficient training upon joining to understand their role in this industry
    – Are current staff being given refresher training to keep their skills and knowledge up to date and provide a forum for addressing “near miss” issues or queries that have come up in the past 6-12 months (note; this generally feeds into feedback about current or missing processes and procedures)

Staff training can also be provided by Cusack & Co to train staff on the recently improved or created processes and procedures to ensure maximum uptake and adoption into their daily work.

Any or all of the above is done in close conjunction with your staff to get on the ground front line feedback about how to best perform in their job and assist the company to run efficiently with the current headcount. This is feedback that the manager may or may not have heard but doesn’t necessarily have the time to work “on the business” because they are flat out working “in the business”.

This also gives an opportunity for an outside third party with fresh eyes to get information that is beneficial to the company without staff fearing being seen as not a team player.

Depending on which option, a report will be provided collating feedback from staff and improvements.